Kobalt Tools Customer Service Phone Help & Information

Company Description

Lowe's own line of tools. The telephone number for Kobalt corporate is: 866.305.4414

Customer Service Phone Number

888-356-2258

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More Information

Alternate Number:
800-445-6937
Website URL:

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Recent Feedback

I have a large kobalt utility knife with the large heavy duty snap-off blades and I need a new one because the screw assemble that clamps the blade in plac
drawer slides for my box i have 2 units # 258147 and i need the slides for 3 drawers, 2 of each ( 1073293 & 1076369 ) can any body hepl me out
We love Kobalt products in general but this diagonal cutter has very sharp edges at the hinge that the manufacturer should de-burr.

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Recent comments

  • Anonymous's picture
    Doug Miller

    Utility Knife with snap off blades

    2 weeks 4 days ago
    I have a large kobalt utility knife with the large heavy duty snap-off blades and I need a new one because the screw assemble that clamps the blade in place came apart and I lost the parts but went to lowe's and they don't have that knife anymore. Is it possible to get a new knife ?
  • Anonymous's picture
    Tom John Matthews

    parts

    3 weeks 2 days ago
    drawer slides for my box i have 2 units # 258147 and i need the slides for 3 drawers, 2 of each ( 1073293 & 1076369 ) can any body hepl me out
  • Anonymous's picture
    Rich

    Diagonal Cutter 0464618

    1 month 6 hours ago
    We love Kobalt products in general but this diagonal cutter has very sharp edges at the hinge that the manufacturer should de-burr. I used files to remove the sharp edges.
  • Anonymous's picture
    Julius Manz

    Cam lock for truck box

    1 month 6 days ago
    Cam lock on my truck box wore after less then 1 year. Called for a new one, but they only sell the entire latch set. Talk about poor custormer serrvice. I will stay away from Kobalt products in the future
  • Anonymous's picture
    Micheal Smith

    Model #112374 Kobalt tool box

    1 month 3 weeks ago
    I have 2 of these tool boxes , I average $30,000.00 in purchases from Lowes and have several different Kobalt tools as well including full sets of wrenches , pliers , screwdrivers , several different hammers and tons of misc tools . The tool box in question has drawers that have bent/folded with the weight of tools in the drawers and the slides are also failing . Unfortunately the company Kobalt chose to manufacture this device does not produce new drawers anymore and Lowes nor Kobalt were willing to help with my issue . At this point I will not spend another Nickle at Lowes and I will never purchase another Kobalt product either . I will go back to Sears for my tools and use other suppliers for my business , home improvement needs as well as my rental property repairs . You have horrible customer care and wash your hands of these matters . The warranties need to be more clear as we were under the impression this toolbox was lifetime warrenty as same as other tools we have purchased . Very bad experience with no help , just transfer from one entity to another with absolute no help !!!
  • Anonymous's picture
    kathy patterson

    3/8 air ratchet wrench

    3 months 2 weeks ago
    I will never purchase a kobalt tool again, learn my lesson quickly......I purchased this wrench for my husband for Christmas......it has never worked since the day he took it out of the box....he didn't need to use it until a few weeks ago and it would not work, straight out of the box......Lowes will not do nothing about it because I do not have my receipt....called the customer service number 888-356-2258 for kobalt...first time after being on hold for 10mins waiting to talk to someone, the phone just hung up and never spoke to anyone, so called back and the lady I spoke with could not do anything to help me, she said take it back to Lowes.....this tells me kobalt has a problem honoring their tool warranties along with Lowes.......I have turned them into BBB.....so now I have a 35 dollar tool that is worthless and out 35 dollars....I work hard for my money, really don't like giving it away, but I did in this case but not again.....going back to craftsmen tools, at least they will do something for you when you have a issue, either replace or repair
  • Anonymous's picture
    Yvonne

    Kobalt Tool Box

    3 months 4 weeks ago
    I bought a large stainless steel toolbox for my husband about 12 yr. ago and paid $1,300.00 for it. It has been getting surface rust on it for awhile now and we have tried to clean it but the rust continues to come back. I understood that Stainless Steel means it does not rust. I called and talked w/some lady. She checked w/her manager and told me that Stainless Steel does not mean rust proof (I beg to differ) anyway she just told me to use a rust cleaner--dah I have! The meaning for the phone call was to complain that it does not hold up as I was told by salesman. It is kept in a garage and does not sit outside. I am very unhappy that they do not stand behind their product. The customer service lady however was very nice and was just repeating what her supervisor told her. I will never buy any Kobalt product ever again.
  • Anonymous's picture
    David

    Stainless steel is not rust proof

    1 month 1 week ago
    Ma'am not an Lowe's employee nor do I work for Kobalt. I am a Soldier and stainless does rust if it gets scratched. From Wiki, "Stainless steels contain sufficient chromium to form a passive film of chromium oxide, which prevents further surface corrosion by blocking oxygen" The trick that I use to bring my stainless back to life is Bar Keepers Friend to clean and remove rust. Then I polish it with Stainless Steel cleaner polish. It will look great for awhile but you will have to rinse and repeat. If you try this your husband will be happy I do believe.
  • Anonymous's picture
    Justin

    Truck box

    8 months 1 week ago
    Truck box helpline never picks up
  • Anonymous's picture
    Paul T

    Kobalt

    8 months 2 weeks ago
    I have one of the old kobalt tool boxes that was made by JH Williams. I need new drawer slides and just keep getting sent from one company to another... Still no slides. There are no series or serial numbers on the box anymore. The only part number is on the slides.....8-3888-l and 8-3888-r . thats it .. Can anyone help???????????????????????/
  • Anonymous's picture
    Mary P.

    Difficulties

    9 months 3 weeks ago
    Frustrating how hard it is to find a customer service numbers for most of these businesses. Its like hey customer, you buy our products but we're going to make it as hard as possible for you to talk with us. Real businesses need better customer support.
  • Anonymous's picture
    Danny

    Spot on

    6 months 1 week ago
    You are so right it took me over ten minutes to locate the number and I am still waiting for someone to pick up after 15 mins....
  • Anonymous's picture
    Thomas Godbee

    kobalt Truck Tool Box

    1 year 2 months ago
    Only one side of my tool box locks, when I hit bumps the tool box opens sometimes. I've tried adjusting the lock it doesn't work at all. Talked to people at LOWES to no avail, they couldn't or wouldn't help me. My email address is TSG46@aol.com
  • Anonymous's picture
    Derek Brown

    Kobolt drill bit

    1 year 3 months ago
    I have been replacing my deck and stripped one of my bits and was wondering if there was any warranty. Its is kobolt and bought it with the 225pc set at lowes. I have had the set for maybe 5 months. if someone can help me that would be great. my email is derek.emt@gmail.com.
  • Anonymous's picture
    margaret paola

    product location

    1 year 10 months ago
    i need to know where i can find the holder only for the utility knife i have...sold only at lowe's with the knofe whuch i dont want...