Safelink Wireless Customer Service Phone Help & Information

Company Description

Safelink is a special telephone service program for low income individuals and families provided by TracFone. People need to meet certain eligibility requirements set forth by each state in order to enroll in the service.

Customer Service Phone Number

800-378-1684

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More Information

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Recent Feedback

When you call for help they tell you to call from another number, not everyone is able to do this.
you say I don't have an account with you. but I have had one since 1013 now I can get t it back
Could not speak to anyone to help me get a new phone

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Average: 1.7 (26 votes)

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Recent comments

  • Anonymous's picture
    Kim

    tech support

    2 weeks 1 day ago
    When you call for help they tell you to call from another number, not everyone is able to do this. Hence you can never get help for phones that are not working properly. they need to have an online support center for those of us that can not call from another number. I also do not get good coverage with thephone I have. i need another model that bings from a different provider. Really, really awful customer service!
  • Anonymous's picture
    Anonymous

    you say I don't have an

    2 weeks 5 days ago
    you say I don't have an account with you. but I have had one since 1013 now I can get t it back
  • Anonymous's picture
    Shondesha Goodman

    Lost phone

    1 month 1 week ago
    Could not speak to anyone to help me get a new phone
  • Anonymous's picture
    Jami.

    puk

    2 months 2 weeks ago
    I am unable to gain human team technology experts. ..
  • Anonymous's picture
    venice

    my phone

    3 months 1 week ago
    It always go to a lock and I have to call you all up to get it unlocked
  • Anonymous's picture
    debbie martin

    bought 200 minute tracfone car n it wont download my minutes

    4 months 6 days ago
    I have been trying to download my car since 315 pm it is now 10:34 pm.I have 2 minutes left on my phone...pin number is.6277001023487946
  • Anonymous's picture
    Robert

    Inability to speak to technical support personnel.

    5 months 2 weeks ago
    It appears as though Safelink/Tracphone have updated their automated telephone menu options so that NO ONE will be able to speak to another human being. I guess they need to cut costs and pocket more government handout monies. There is no other explanation for the blatantly bad service. My problem is that every month I have had to call technical support in order to get my additional minutes by entering a 25-30 digit number, that the rep reads to me as I enter it into my cell phone, and then the phone updates instantly. But now, it is impossible to get to tech support personnel. The automated feature asks for your cell phone number and says that at this time we are processing a transaction on this phone. Please make a call, wait 15 minutes, and everything will be OK. Then they have the cojones to say "If that does not work, please call us back"!!!!!!!! I am running out of minutes calling and calling while absolutely nothing gets done!!!! Pathetic, is the only description of this Co.
  • Anonymous's picture
    charles egenberger

    adding free airtime minutesIagree with the other persons statem

    1 month 1 week ago
    I have been trying to get my free airtime before they run out I have been trying for three days and have been getting the runaround It seems safelink doesnot want to give out our free days to us so they can pocket the money
  • Anonymous's picture
    Frustrated

    Found a way in

    2 months 3 weeks ago
    Call the technical support number, press 1 for English, then 4, then 6, then when the computer asks for you phone number hit 0. After he asks, and you hit 0 3 times, it will transfer you to a live person. Frustrating, and you will probably be on hold for awhile but at least you can talk to someone
  • Anonymous's picture
    barbara rector

    safe link

    1 month 1 week ago
    this idea doesn't work for me
  • Anonymous's picture
    Anonymous

    Safelink keeps shutting off

    5 months 3 weeks ago
    Safelink keeps shutting off my phone even though I keep it on at all times. I also make at least 2 calls per month. I need my safe link phone as I am low income and elderly with diabetes and pulminary fibrosis. What happen if my car breaks down?
  • Anonymous's picture
    mattingly

    change phone number

    6 months 28 min ago
    said no number have it for 2 years
  • Anonymous's picture
    raymond patterson

    safelink wireless application

    6 months 4 weeks ago
    this is the worst company i've ever seen. You can definately tell its run by nonamericans. 3 months and still no phone when u call they can't understand u and u cant understand them. they can't explain what is wrong always wait 30 days and call back i went to assurance wireless and would not recommend safelink to anyone i will be emailing the goverment about this plan and see if they can understand m bunch of dumbasses.
  • Anonymous's picture
    mad lady

    sucky service

    7 months 2 weeks ago
    Your service sucks you can't get anyone to answer or talk to you y'all need to get it together people
  • Anonymous's picture
    mollie velasquez

    haven't received my monthly minutes

    7 months 3 weeks ago
    Please, help, I haven't received my minutes.