Safelink Wireless Customer Service Phone Help & Information

Company Description

Safelink is a special telephone service program for low income individuals and families provided by TracFone. People need to meet certain eligibility requirements set forth by each state in order to enroll in the service.

Customer Service Phone Number

800-378-1684

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Recent Feedback

It always go to a lock and I have to call you all up to get it unlocked
I have been trying to download my car since 315 pm it is now 10:34 pm.I have 2 minutes left on my phone...pin number is.6277001023487946
It appears as though Safelink/Tracphone have updated their automated telephone menu options so that NO ONE will be able to speak to another human being.

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Average: 1.9 (22 votes)

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Recent comments

  • Anonymous's picture
    venice

    my phone

    1 week 4 days ago
    It always go to a lock and I have to call you all up to get it unlocked
  • Anonymous's picture
    debbie martin

    bought 200 minute tracfone car n it wont download my minutes

    1 month 5 days ago
    I have been trying to download my car since 315 pm it is now 10:34 pm.I have 2 minutes left on my phone...pin number is.6277001023487946
  • Anonymous's picture
    Robert

    Inability to speak to technical support personnel.

    2 months 2 weeks ago
    It appears as though Safelink/Tracphone have updated their automated telephone menu options so that NO ONE will be able to speak to another human being. I guess they need to cut costs and pocket more government handout monies. There is no other explanation for the blatantly bad service. My problem is that every month I have had to call technical support in order to get my additional minutes by entering a 25-30 digit number, that the rep reads to me as I enter it into my cell phone, and then the phone updates instantly. But now, it is impossible to get to tech support personnel. The automated feature asks for your cell phone number and says that at this time we are processing a transaction on this phone. Please make a call, wait 15 minutes, and everything will be OK. Then they have the cojones to say "If that does not work, please call us back"!!!!!!!! I am running out of minutes calling and calling while absolutely nothing gets done!!!! Pathetic, is the only description of this Co.
  • Anonymous's picture
    Anonymous

    Safelink keeps shutting off

    2 months 3 weeks ago
    Safelink keeps shutting off my phone even though I keep it on at all times. I also make at least 2 calls per month. I need my safe link phone as I am low income and elderly with diabetes and pulminary fibrosis. What happen if my car breaks down?
  • Anonymous's picture
    mattingly

    change phone number

    2 months 4 weeks ago
    said no number have it for 2 years
  • Anonymous's picture
    raymond patterson

    safelink wireless application

    3 months 3 weeks ago
    this is the worst company i've ever seen. You can definately tell its run by nonamericans. 3 months and still no phone when u call they can't understand u and u cant understand them. they can't explain what is wrong always wait 30 days and call back i went to assurance wireless and would not recommend safelink to anyone i will be emailing the goverment about this plan and see if they can understand m bunch of dumbasses.
  • Anonymous's picture
    mad lady

    sucky service

    4 months 2 weeks ago
    Your service sucks you can't get anyone to answer or talk to you y'all need to get it together people
  • Anonymous's picture
    mollie velasquez

    haven't received my monthly minutes

    4 months 2 weeks ago
    Please, help, I haven't received my minutes.
  • Anonymous's picture
    Lee

    2 months no minutes!!!

    4 months 2 weeks ago
    I haven't received my minutes in two months how do I talk to an actual person.
  • Anonymous's picture
    Ivy

    Customer Service

    5 months 2 weeks ago
    YOUR CUSTOMER SERVICE STINKS
  • Anonymous's picture
    CINDY WILSON

    SAFELINK PHONE

    7 months 2 weeks ago
    iTS BEEN 2WKS I WAS TOLD IT HAS BEEN SHIPPED SO WHERE IS IT I HAVE A TRACKING NUMBER THAT GETS ME ABSOLUTLY TO NOWHERE wHERE AND WHEN WILL I RECIEVE MY PHONE NE
  • Anonymous's picture
    steve

    talking to live person in the U.S.A.

    7 months 2 weeks ago
    My 77 year old mother has had a phone for well over 2 years. In june 2013 we activated a new phone,because the old one was not working correctly. For 2 years she got her mins. on the 1rst w/out an issue. Since july her mins do not show up automatically, so every month I have to call to get them,this sometimes takes up to 3 days ,to get them. They assure me that the next month they will be automatically added,YEAH RIGHT 6 months later I am still calling to get her mins. THIS IS SUPPOSED TO BE A U.S.A. GOV. ISSUED PHONE FOR THE CITEZENS OF U.S.A. IN THE MEAN TIME I AM TALKING TO CUSTORMER SERVICE IN THE PHILLIPHENES, OR SOME CENTRAL AMERICA COUNTRY. WHO BY THE WAY ARE VERY RUDE,AND NOT MUCH OF HELP. ALOT OF PEOPLE PROBALY WOULD NOT NEED THIS PHONE IF THEY KEPT THE CUSTOMER SERVICE JOBS IN THE COUNTRY.
  • Anonymous's picture
    Anonymous

    I ABSOLUTELY AGREE WITH YOU!!

    3 months 3 weeks ago
    I ABSOLUTELY AGREE WITH YOU!!!!! I would gladly like to see these kind of customer service jobs and other jobs back in the USA! I dread calling them! Just want to speak to someone I can understand and not take 1-2 hours!
  • Anonymous's picture
    Dylan Madkins

    Customer reps were rude and unhelpful

    9 months 1 day ago
    I have faxed over verification 2 times and then SMS meassaged them once. When I tried to explain I got frustrated and they refused to put a supervisor on the phone. Does anyone have a corporate email.or phone number to the higher ups?
  • Anonymous's picture
    Paula Houle

    contact

    9 months 1 week ago
    safelinkwireless.com-proof/for free phone/waiting for two weeks-no phone in mail -still pending for application?/mizqtbooty@comcast.net/email me/a.s.a.p.-i cannot answer or listen to your emails/no voicemail.