Safelink Wireless Customer Service Phone Help & Information

Company Description

Safelink is a special telephone service program for low income individuals and families provided by TracFone. People need to meet certain eligibility requirements set forth by each state in order to enroll in the service.

Customer Service Phone Number

800-378-1684

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Recent Feedback

this is the worst company i've ever seen. You can definately tell its run by nonamericans.
I ABSOLUTELY AGREE WITH YOU!!!!! I would gladly like to see these kind of customer service jobs and other jobs back in the USA! I dread calling them!
I haven't received my minutes in two months how do I talk to an actual person.

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Average: 2.1 (17 votes)

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Recent comments

  • Anonymous's picture
    raymond patterson

    safelink wireless application

    3 weeks 2 days ago
    this is the worst company i've ever seen. You can definately tell its run by nonamericans. 3 months and still no phone when u call they can't understand u and u cant understand them. they can't explain what is wrong always wait 30 days and call back i went to assurance wireless and would not recommend safelink to anyone i will be emailing the goverment about this plan and see if they can understand m bunch of dumbasses.
  • Anonymous's picture
    mad lady

    sucky service

    1 month 1 week ago
    Your service sucks you can't get anyone to answer or talk to you y'all need to get it together people
  • Anonymous's picture
    mollie velasquez

    haven't received my monthly minutes

    1 month 2 weeks ago
    Please, help, I haven't received my minutes.
  • Anonymous's picture
    Lee

    2 months no minutes!!!

    1 month 1 week ago
    I haven't received my minutes in two months how do I talk to an actual person.
  • Anonymous's picture
    Ivy

    Customer Service

    2 months 2 weeks ago
    YOUR CUSTOMER SERVICE STINKS
  • Anonymous's picture
    CINDY WILSON

    SAFELINK PHONE

    4 months 1 week ago
    iTS BEEN 2WKS I WAS TOLD IT HAS BEEN SHIPPED SO WHERE IS IT I HAVE A TRACKING NUMBER THAT GETS ME ABSOLUTLY TO NOWHERE wHERE AND WHEN WILL I RECIEVE MY PHONE NE
  • Anonymous's picture
    steve

    talking to live person in the U.S.A.

    4 months 1 week ago
    My 77 year old mother has had a phone for well over 2 years. In june 2013 we activated a new phone,because the old one was not working correctly. For 2 years she got her mins. on the 1rst w/out an issue. Since july her mins do not show up automatically, so every month I have to call to get them,this sometimes takes up to 3 days ,to get them. They assure me that the next month they will be automatically added,YEAH RIGHT 6 months later I am still calling to get her mins. THIS IS SUPPOSED TO BE A U.S.A. GOV. ISSUED PHONE FOR THE CITEZENS OF U.S.A. IN THE MEAN TIME I AM TALKING TO CUSTORMER SERVICE IN THE PHILLIPHENES, OR SOME CENTRAL AMERICA COUNTRY. WHO BY THE WAY ARE VERY RUDE,AND NOT MUCH OF HELP. ALOT OF PEOPLE PROBALY WOULD NOT NEED THIS PHONE IF THEY KEPT THE CUSTOMER SERVICE JOBS IN THE COUNTRY.
  • Anonymous's picture
    Anonymous

    I ABSOLUTELY AGREE WITH YOU!!

    3 weeks 3 days ago
    I ABSOLUTELY AGREE WITH YOU!!!!! I would gladly like to see these kind of customer service jobs and other jobs back in the USA! I dread calling them! Just want to speak to someone I can understand and not take 1-2 hours!
  • Anonymous's picture
    Dylan Madkins

    Customer reps were rude and unhelpful

    5 months 4 weeks ago
    I have faxed over verification 2 times and then SMS meassaged them once. When I tried to explain I got frustrated and they refused to put a supervisor on the phone. Does anyone have a corporate email.or phone number to the higher ups?
  • Anonymous's picture
    Paula Houle

    contact

    6 months 4 days ago
    safelinkwireless.com-proof/for free phone/waiting for two weeks-no phone in mail -still pending for application?/mizqtbooty@comcast.net/email me/a.s.a.p.-i cannot answer or listen to your emails/no voicemail.
  • Anonymous's picture
    Hattie

    my phone

    7 months 1 week ago
    phone stopped working mailed it back. called 3 weeks later, when I did not receive a new phone. Service dept. said they had no record of my having a phone with them, & they refuse to send me a new phone because I did not follow the return process properly. How could they not have me on file when I had a phone with them for over 2 years? Not a good way to run a business.
  • Anonymous's picture
    annette murawski

    re annual recertification

    7 months 1 week ago
    after 2 mos of calling, no recertification form in mail or from fax what can i do is this a joke, why cant it be done on the phone. am
  • Anonymous's picture
    Debra Cribbs

    bad service

    9 months 1 week ago
    can not get phone to call out and can not receive calls the tech and customer service is a joke
  • Anonymous's picture
    Larry

    Tech

    1 month 3 weeks ago
    i can't believe this company either.
  • Anonymous's picture
    TIM

    CUSTOMER SERVICE

    1 year 1 month ago
    WHAT A JOKe !!!!!! WE ARE HUMAN, SO PLEASE HELP. ANY ONE PLEASE.